Refund Policy

Last Updated: June 02, 2026

At Satyam Maid Services, we value your trust and money. Our refund and cancellation policies are designed to be fair to both our customers and our hardworking service professionals. Please read the terms below carefully.

1 Eligibility for Full Refund

You are entitled to a full refund (or advance payment adjustment) under the following circumstances:

• You cancel your booking at least 3 hours prior to the scheduled service time.
• Our assigned worker fails to reach your location due to unforeseen agency issues, and we are unable to provide a replacement.
• If you mistakenly made a double payment for the same booking ID.

2 Non-Refundable Scenarios

To protect the time and effort of our workers, refunds will not be initiated if:

• The cancellation is made when the worker has already arrived at your location (a minimum visiting charge will be deducted).
• The customer is unresponsive or not present at the address during the booked time slot.
• The service was successfully completed but you are claiming a refund based on subjective dissatisfaction without giving our team a chance to rectify the issue.

3 Refund Process & Timelines

• To request a refund, please contact our support team via WhatsApp or Email with your booking details.
• Once approved, refunds will be processed back to the original method of payment (UPI, Bank Transfer, etc.).
• Please allow 5 to 7 business days for the refunded amount to reflect in your bank account.